Return, Exchange & Refund Policy

Effective Date: April 13, 2026

1. Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all purchases. If you are not completely satisfied with your order for any reason, you may request a return, exchange, or refund within thirty (30) calendar days from the date of delivery. This guarantee covers general dissatisfaction, product defects, printing errors, damage during shipping, incorrect items received, and sizing or color discrepancies from what was advertised.

2. Return & Exchange Window

All return and exchange requests must be initiated within thirty (30) calendar days of the delivery date as confirmed by carrier tracking. Requests submitted after this window will not be eligible for return, exchange, or refund unless required by applicable law.

3. Eligible Items

The following items are eligible for return or exchange under this policy:

• Items with manufacturing or printing defects (misprints, ink smudges, wrong design, alignment errors)
• Items damaged during transit (tears, stains, crushed or bent products)
• Incorrect items (wrong size, wrong product, or wrong design shipped)
• Items that materially differ from the product listing description or images
• Items you are otherwise dissatisfied with, subject to the conditions below

4. Non-Eligible Items & Exceptions

The following are generally not eligible for return or exchange:

• Items returned after the 30-day return window
• Items that have been used, washed, worn (beyond trying on), altered, or damaged by the customer
• Custom or personalized items, unless they arrive defective, damaged, or materially different from the approved proof
• Digital products, downloadable files, and online course/program access (all digital sales are final)
• Gift cards or store credit

We reserve the right to deny a return if the item shows signs of misuse, alteration, or does not meet the conditions stated above.

5. Defective Products

If your item arrives defective or damaged, we will, at our discretion, either replace the item at no additional cost, issue a full refund including any original shipping charges, or provide store credit for the full purchase amount. You may be asked to provide photographic evidence of the defect or damage. Please do not discard defective items until your claim is resolved.

6. How to Initiate a Return or Exchange

To start a return or exchange, please contact us using one of the following methods:

• Email: [your-email@yourdomain.com]
• Contact form: [your website URL/contact]
• Etsy messaging (for Etsy orders): through your Etsy order page

When submitting your request, please include your order number, the item(s) you wish to return or exchange, the reason for the return/exchange, and photos if the item is defective or damaged. We will respond to all requests within 2–3 business days with instructions on how to proceed.

7. Return Shipping

Defective, damaged, or incorrect items: We will cover return shipping costs or waive the need for a physical return, depending on the circumstances.

All other returns (change of mind, sizing, etc.): The customer is responsible for return shipping costs. We recommend using a trackable shipping method; we are not responsible for items lost in return transit.

Original shipping fees are non-refundable for non-defective returns unless otherwise required by applicable law.

8. Refund Processing

Once your return is received and inspected (or approved without physical return in the case of defects), we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to post the credit to your account. Partial refunds may be issued at our discretion for items that are returned in less-than-original condition (not due to our error).

9. Exchanges

If you would like to exchange an item for a different size, color, or design, please indicate your preference when you contact us. Exchanges are subject to product availability. If the requested replacement is unavailable, we will offer a refund or store credit.

10. Late or Missing Refunds

If you have not received your refund within the stated timeframe, first check with your bank or credit card company, as processing times vary. If you have done so and still have not received your refund, please contact us and we will investigate.

11. Order Cancellations

Orders may be canceled within 12 hours of placement for a full refund, provided the item has not already entered production or been shipped. Once an item is in production, it cannot be canceled and will be subject to this return policy upon delivery.

12. Third-Party Marketplace Orders

For orders placed through third-party platforms (such as Etsy), the return and refund process may also be subject to that platform's policies. In the event of a conflict between this policy and a platform's policy, the platform's policy will apply to the extent required. We will work with you and the platform to resolve any issues fairly.

13. Governing Law & Dispute Resolution

This policy is governed by and construed in accordance with the laws of the State of [Your State], United States. Any disputes arising from or related to this policy shall first be addressed through good-faith communication. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, unless prohibited by applicable consumer protection law.

14. Consumer Rights Notice

Nothing in this policy is intended to limit or exclude any rights you may have under applicable federal, state, or local consumer protection laws, including but not limited to the right to a remedy for goods that are faulty, not as described, or not fit for purpose. If any provision of this policy conflicts with mandatory consumer protection laws in your jurisdiction, the applicable law will prevail.

For customers located in the European Union: You may have the right to cancel your order within 14 days of receiving the goods under the EU Consumer Rights Directive, regardless of the reason. Custom or personalized products may be exempt from this right. Contact us for more information.

15. FTC Compliance Statement

This return policy is presented in accordance with the Federal Trade Commission's guidelines regarding clear and conspicuous disclosure of return and refund policies for online sellers. This policy is displayed on our website prior to the point of purchase and is accessible at any time from our website footer and/or checkout page.

16. Modifications to This Policy

We reserve the right to modify or update this policy at any time. Changes will be posted on our website with an updated effective date. The policy in effect at the time of your purchase will apply to that transaction.

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